If the above troubleshooting steps do not solve your problem, please back up the important data to the realme Service Center for testing. We suggest that you can back up some important data in time. We apologize for the inconvenience caused to you. If you have not performed cloud backup, it's not available to restore from the cloud service. If you have used other third-party applications for backup, please go to the third-party application to restore the synchronized data.Ĥ. If you have backed up the data locally, it is recommended to move the backup file to the backup path and restore it in the phone settings.ģ. If it does not display, it is recommended that you restart the phone and try to restore it.Ģ. If the phone system upgrade has just been completed, please wait for a while and check whether it is displayed. If the you are not performed cloud backup, p lease follow the steps below:ġ. Operation steps: Account > Cloud Service > Photos. On your Mac, open Photos, choose Photos > Settings or Photos > Preferences, click iCloud, then select Download Originals to this Mac. If there is backup data in the cloud space before, you can restore it through the cloud To download the original photos and videos on your device, go to Settings > your name > iCloud > Photos and select Download and Keep Originals. Deleting pictures/videos on other phones will result in synchronous deletion.ħ. Confirm whether there are multiple phones logging into this account. It is recommended that you log in to the corresponding cloud service account to restore, the operation steps: Settings > Click to log in to the account Ħ. Confirm whether you have logged out of the cloud service account and selected " Delete local personal data" before. On both occasions I didn’t have my Bluetooth on, I hadn’t provided access to apps to my photos, I didn’t (and still don’t) use ICloud for my photos. I have found a random picture in my photo album. Go to Phone File Management > Phone Storage, find the directory of the lost file, and check whether the image/video is displayed.ĥ. Hello all, I’m really confused as this has happened to me twice. enter the album and long press the "Photo" text to enter the private safe to view.Ĥ. Whether the pictures/videos are set as private, you can view them in the Private safe. It may be that the SD card is removed and the pictures/videos are missing.ģ. Confirm whether the pictures/videos are saved in the SD card. To confirm whether it was deleted by mistake, it is recommended to go to Photos > Albums > Recently Deleted to view (private files cannot be searched and recovered after they are deleted by mistake).Ģ. Please follow the steps below to try to solve it.ġ.
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